Process Performance eXcellence
Process performance excellence starts when what is important is clear to the people involved in the work. So often I discover a vague presence of success. Nothing measurable, and nothing we discuss as a team. Define success and talk about it with your team.
If our conversations create our future, we need to talk about success with the people that create it. My question is simply, are we paying attention to what is important. This is where the solutions to our real problems surface.
Then we might actually be able to change what we need to change and sustain what we changed long enough to achieve success. When I work with process owners on new practices, they often tell me this is what they never taught me in college.
We manage processes and we lead people. If we can’t inspire and influence our teams, we will never receive the discretionary effort that separates the mediocre from the champions.
What you’re doing isn’t incorrect, it’s only incomplete. Find out what might be missing from your leadership presence and change the trajectory of your future.
The Strategy System
Strategy
Discover
Develop
Deploy
Knowing what is important is only the first step. Communicating, developing, agreeing, and deploying competes the cycle. When you have created a condition of readiness in your organization, your strategy system is working.
The Management System
Management
Accountability
Capacity
Capability
Paying attention to what is important is only the first step. Noticing what is missing and addressing the gaps completes the cycle. When the teams can identify what our processes need to achieve what is important, our management system is working.
The Performance System
Performance
Standard Work
Workplace Organization
Training
Crating what is important is only the first step. Changing our functional and relational processes requires skill and effort. When the performance of our processes creates the purpose of our organization, your performance system is working.
The Leadership System
Leadership
Influence
Clarity
Effectiveness
Inviting people to be part of what is important is only the first step. Building deeper relationships and inspiring discretionary effort completes the cycle. When your people are flourishing, your leadership system is working.
Coaching for PPX
The term lean manufacturing created a constraint for other functions to consider operational excellence for themselves. Operational excellence takes the tools and techniques of lean manufacturing and applies them in all business processes. Even Jeffry Liker has admitted the term ‘lean manufacturing’ is troublesome.
I like to think of it as process performance excellence or PPX. Everything we do in an organization is the result of a process. Every process can benefit from precision performance. When we apply the concepts from all four systems, we can create a pathway to process performance excellence.
If you are curious about exploring PPX, I invite you to schedule a time to discuss your options and get started now.
