Process Performance Excellence
Every process has opportunity, not just manufacturing processes. Lean tools and techniques have delivered incredible results in accounting, and marketing, human resources and sales. Process performance excellence is needed everywhere there is a process, and there is a process everywhere.
What you’re doing isn’t incorrect, it’s only incomplete.
The Strategy System
Strategy
Discover
Develop
Deploy
Knowing what is important is only the first step. Communicating, developing, agreeing, and deploying competes the cycle. When you have created a condition of readiness in your organization, you have finished the strategy process.
The Management System
Management
Accountability
Capacity
Capability
Paying attention to what is important is only the first step. Noticing what is missing and address the gaps completes the cycle. When we identify what we need from our processes to achieve what is important, you have finished the management process.
The Performance System
Performance
Standard Work
Workplace Organization
Training
Crating what is important is only the first step. Changing our functional and relational processes requires skill and effort. When the performance of our processes creates the purpose of our organization, you have finished the performance system.
The Leadership System
Leadership
Influence
Clarity
Effectiveness
Inviting people to be part of what is important is only the first step. Building deeper relationships and inspiring discretionary effort completes the cycle. When your people are flourishing you have finished the leadership system.
PPX
The term lean manufacturing created a constraint for other functions to consider operational excellence for themselves. Operational excellence takes the tools and techniques of lean manufacturing and applies them in all business processes. Even Jeffry Liker has admitted the term lean manufacturing’ is troublesome. I like to think of it as process performance excellence or PPX.
Everything we do in an organization is the result of a process. Every process can benefit from precision performance. When we apply the concepts from all four systems, we can create a pathway to process performance excellence.
If you are curious about exploring PPX, I invite you to schedule a time to discuss your options and consider getting started.
